Searching for a customer service phone number?
Upset about a specific company customer support? Looking minutes on a utility bill to find a customer support phone number? Here is something to help you. What are the best support departments of Fortune 500 companies ? How can you reach them ? Costco Wholesale Corporation is a warehouse club that offers a broad range of merchandise. Known as the second largest retailer in the United States and seventh in the world, this company offers online shopping, travel, connection and food services. Currently, it holds a 33.8% customer service rating. This American multinational corporation focuses on the marketing and development of consumer electronics as well as personal computers and computer software. Founded by Steve Jobs, this company is most popular for its iPod, iPad, and iPhone products which is coupled with its outstanding customer service of 33.8%.
People love Apple products, but even a great product needs to be backed up by great customer service. “Apple and AppleCare put the consumer first, and train their employees how to greet and help their customers,” says Nancy Friedman, president of Telephone Doctor Customer Service Training. “Companies spends thousands of marketing dollars trying to convince us to buy their products, but if customer contact is not handled just right in a store, at a call center, or on the web by customer service representative, all that money is wasted.” Apple gets it just right. That urban myth about Nordstrom taking back a pillow that they hadn’t even sold is more than just an old wives’ tale—it happens to be the truth. Nordstrom’s generous return policy is based upon a willingness to treat customers fairly and with respect. It is the hallmark of their great reputation for customer service, and one of the reasons why shoppers remain loyal to them, year after year. “The single greatest way a company can distinguish itself from its competition is by the level of service it offers and the higher level of service you offer, the more successful you will be,” says Friedman, who lists Nordstrom among her personal top ten companies with best customer service. These are 13 other stores with good return policies.
Not taking responsibility of your mistakes is a sure fire way to getting a bad reputation. Transparency is important in business and customer service is no different. Always strive for a high quality output as it shows you have a high level of standards. An Amazon customer ordered a new PlayStation for his son for Christmas. When the shipping company delivered the parcel, the customer was away and had a neighbor sign for the package. The neighbor left the package outside the customer’s house (in which it soon disappeared). When the customer realized what had happened, he was left in complete shock. Even though Amazon was not to blame for this mistake, they were quick to resolve this by not only sending a new PlayStation in time for Christmas, but did not charge for the extra shipping.
The average response time for the best in class companies was 3 hours compared to the overall average response time, which was 12 hours and 10 minutes. This means that the right department at the best in class companies received the request at the right time, and was able to handle it accordingly. Furthermore, 62% of companies did not respond to customer support emails (Tweet this!). Based on these findings, its’ clear that the best in class customer service companies have the correct support procedures in place. To respond to all customer support emails, start out by setting up rules in your customer service software or email client, to allow you to automatically forward a request to the correct department. Secondly, when a customer asks a question, don’t ignore it. If you ignore your customers, they will ignore you and eventually shop elsewhere.
Customer service contact phone! This website is specialzed on providing very fast access to details about any big firm client support department, with a lot of extra information, like phone contacts, email, live chat addresses and so on. Read extra info on Customer service number.
